Welcome to myPIP

Freight Related:

For express delivery/air bag orders, for goods in stock in your local D.C. to be despatched same day, your order must be received before 12pm local time (Mon - Fri, excluding public holidays).

Please note: While we strive for same-day dispatch, it cannot always be guaranteed due to unforeseen circumstances or stock availability.

Bulky Item/s and/or Tailgate requirement

Bulky Items (Metro) - FIS above $350 net (ex GST) unless tailgate is required (which will need to be clearly stated on the purchase order). A tailgate quote will be communicated by the Customer Service Team via email. *Customers may also prefer to use their own transport.

Bulky Items (Regional) - For all orders that include bulky items, a freight quote and/or tailgate service is required. We will email you with the price of the freight/tailgate. Your order will remain blocked until confirmation of the freight fee is received in writing via email. Please note, if a tailgate is required, clearly state this on your purchase order. *Customers may also prefer to use their own transport.

Disclaimer:

If the customer does not select the tailgate delivery option (or request it on the purchase order) when placing their order and the delivery requires a tailgate service, any applicable tailgate fees - along with any additional charges incurred - will be billed to the customer.

*Customer Own Transport is now an option – please advise if required on your purchase order or select this option. Customer Service Team will communicate via email regarding all requirements for the preparation with this order ie, Weights, Dimensions & Carton amounts. Once labels are provided, our Warehouse Operations team will affix as required.

Goods Returned Related:

Bisley/Puma (AU/NZ): For all returns initiated by distributors due to customer ordering errors, claims must be submitted within fourteen (14) days of receiving the goods. For customer-initiated returns, there will be a restocking fee of $25 net (ex GST) applied to the return.

Paramount (AU/NZ): For all returns initiated by distributors due to customer ordering errors, claims must be submitted within fourteen (14) days of receiving the goods. For customer-initiated returns, there will be a restocking fee of 15% of the total goods returned applied to the return.

A Return Authorisation (RA) number must be obtained by emailing customer service with the invoice number/s and the goods being returned; our Customer Service team will explain the full returns process by reply email and your RA number/s. Any goods sent without an RA number will be returned to the customer at their cost. PIP ANZ will accept freight charges on returned goods provided the return has been duly authorised by a company representative and the goods are returned via the carrier nominated by PIP ANZ.

NZ APPLICABLE ONLY

Styles stock supported in New Zealand – Applicable for Bisley/Puma only

The stock supported styles are delivered directly to you from our New Zealand Warehouse free of charge for orders placed above $350 net (ex. GST).

There are a few styles that are not stock supported in NZ will attract the New Zealand Customs import charge plus a small handling fee. This charge is calculated by adding 5% to the net wholesale price plus a handling fee of $3.50 net (ex GST) per garment.

Styles that are not stock supported in New Zealand will be delivered from our warehouse in Australia.

CLICK HERE TO DOWNLOAD our latest NZ catalogue which outlines all current styles that are stocked in New Zealand. Our MyPIP website will also be updated identifying all New Zealand stock supported styles marked with a fern.

Example A (all prices are ex. GST)

Example B (all prices are ex. GST)

Please note that minimum order charges will still apply for purchases below $350 net (ex. GST).

Should you have any questions please feel free to call or email us for further information.

Paramount (AU/NZ): For all returns initiated by distributors due to customer ordering errors, claims must be submitted within thirty (14) days of receiving the goods. For customer-initiated returns, there will be a restocking fee of 15% applied to the return.