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PIP Australia/New Zealand : Welcome to myPIP - More Information

Welcome to myPIP, where we bring you an exciting innovation in online ordering, product availability, and real-time order status updates.

Our brands are driven by customer satisfaction and delivery performance, and this is reflected in the functionality of our website. With a user-friendly ordering design, you can easily view products, check stock availability, see upcoming deliveries, and get approximate delivery dates. Our intuitive 'My Account' page allows you to view and print invoices, check order history, and track your orders. Additionally, with product updates, promotions, and advertising campaigns, our business partners have access to the latest information to help grow their sales with PIP.

If you have any questions about the site, ordering difficulties, or general enquiries about myPIP, our customer service team is ready to assist you. Simply call us at .

Once again, welcome to myPIP and an exciting future with PIP ANZ, the innovative leader in Australian safety solutions and a trusted supplier of quality workwear and PPE.

 

Customer Support Information

QUALITY GUARANTEE

Our products are sourced, manufactured and tested by independent laboratories, to Australian and/or New Zealand Standards which ensure consistency of product and workmanship. Please refer to the brand websites for more information regarding the standards for each product.

BACK ORDERS

Stock service goods will be kept on back order unless otherwise requested. Any request to cancel must be sent via email or contact our customer service team.

MINIMUM ORDERS

All orders below AUD $350 net (ex. GST) / NZD $350 net (ex. GST) will incur a $25.00 net (ex. GST) surcharge.

CUSTOMER SERVICE HOURS

PIP Australia and New Zealand: 8:00am (NZST) - 4:30pm (AWST).

PRIORITY DELIVERY

For urgent deliveries, PIP ANZ can provide a priority service where freight charges are calculated by size, weight, destination and speed of service. If your order meets the requirements, Express Delivery can be selected in the 'Shipping & Payment' section, with fees shown on your order confirmation. For all other Express Deliveries, please ensure it is clearly included on your purchase order or contact our Customer Service team on for a quote.

Please note: While we strive for same-day dispatch, it cannot always be guaranteed due to unforeseen circumstances or stock availability.

For more information regarding freight such as: express delivery, bulky items, tailgate requirements & customer own transport. Please click on the FAQ link here.

 

Returning Product

For all returns initiated by distributors due to customer order errors, claims must be submitted within fourteen (14) days of receiving the goods. For the customer-initiated returns, if the return is below $350 net (ex GST), a $35 net (ex GST) restocking fee will be applied and if the return is above $350 net (ex GST) then a 10% restocking fee will be applied to the return.

A Return Authorisation (RA) number must be obtained by emailing customer service with the invoice number/s and the goods being returned; our Customer Service team will explain the full returns process by reply email and your RA number/s. Any goods sent without an RA number will be returned to the customer at their cost. PIP ANZ will accept freight charges on returned goods provided the return has been duly authorised by a company representative and the goods are returned via the carrier nominated by PIP ANZ.

For more information regarding returning goods - please click on the FAQ link here.

WE WILL NOT PROCESS THE CREDIT OF THE GOODS IF

  • Goods aren't returned in their original packaging and in a resaleable condition.
  • Goods are damaged in the washing machine or dryer due to care instructions having not been followed correctly. (Apparel)
  • Goods suffering from normal wear and tear.
  • Goods that have been shop soiled or have discoloured due to lengthy periods of time in the store
  • Goods that are discontinued products.
  • Goods that have had a customer-approved value-add, including (but not limited to) embroidery, printing or custom taping.
  • Minimum Order Quantity (MOQ) of the product must be returned with the correct MOQ.

WE WILL CONSIDER CLAIMS FOR

  • Goods damaged or lost in transit
  • Goods that are faulty or defective as a result of faulty workmanship or materials

 

Freight Related

For express delivery/air bag orders, for goods in stock in your local D.C. to be despatched same day, your order must be received before 12pm local time (Mon - Fri, excluding public holidays).

Please note: While we strive for same-day dispatch, it cannot always be guaranteed due to unforeseen circumstances or stock availability.

 

Bulky Item/s and/or Tailgate requirement

Bulky Items (Metro) - FIS above $350 net (ex GST) unless tailgate is required (which will need to be clearly stated on the purchase order). A tailgate quote will be communicated by the Customer Service Team via email. Customers may also prefer to use their own transport. Please refer to Customer Own Transport below* Bulky Items (Regional) - For all orders that include bulky items, a freight quote and/or tailgate service is required. We will email you with the price of the freight/tailgate. The order will remain on hold until we receive your confirmation to proceed via email. Please note, if a tailgate is required, clearly state this on your purchase order. Customers may also prefer to use their own transport. Please refer to Customer Own Transport below*. Customers may also prefer to use their own transport. Please refer to Customer Own Transport below*

Disclaimer:

If the customer does not select the tailgate delivery option (or request it on the purchase order) when placing their order and the delivery requires a tailgate service, any applicable tailgate fees - along with any additional charges incurred - will be billed to the customer

*Customer Own Transport is now an option - please advise if required on your purchase order or select this option. Customer Service Team will communicate via email regarding all requirements for the preparation with this order ie, Weights, Dimensions & Carton amounts. Once labels are provided, our Warehouse Operations team will affix as required.

 

New Zealand Applicable Only

Styles Stock Supported In New Zealand - Applicable For Bisley/Puma Only

The stock supported styles are delivered directly to you from our New Zealand Warehouse free of charge for orders placed above $350 net (ex. GST).

There are a few styles that are not stock supported in NZ which will attract the New Zealand Customs import charge plus a small handling fee. This charge is calculated by adding 5% to the net wholesale price plus a handling fee of $3.50 net (ex GST) per garment.

Styles that are not stock supported in New Zealand will be delivered from our warehouse in Australia.

For more information regarding NZ Stock Supported styles in New Zealand and the import charges. Please click on the link here.